Privacy Notice

SunSource Privacy Notice

Last Updated: May 13, 2026

Introduction

SunSource (“Company,” “we,” “us,” and “our”) is committed to your privacy. This Privacy Notice (“Notice”) describes personal information we may collect from you when you visit our website https://www.sun-source.com/ ( “Website”), or that you may provide when you interact, register with, access, or otherwise engage with SunSource services (collectively “Services”), and our practices for using, maintaining, protecting, and disclosing the information.

SunSource is a family of related brands and business units. This Privacy Policy describes how SunSource and its related brands collect, use, disclose, and otherwise process personal information, including through centralized marketing, lead management, CRM, and administrative functions. When you submit an inquiry, request a quote, or engage with a particular SunSource brand, your information may be routed to and used by that brand to respond to you, provide requested products or services, and manage the customer relationship.

Scope of this Notice 

We use the term “personal information” to describe information that can reasonably be associated with you and can be used to identify you. Personal information does not include information that has been deidentified or aggregated.

This Notice explains how personal information we collect from you will be used by us or on our behalf. We encourage you to read this Notice carefully as it contains important information about: 

• What information we, or our third party service providers, may collect about you;
• How we will use the information we collect about you;
• Whether we will disclose your details to anyone else; and
• Your choices and rights regarding the personal information you have provided to us. 

If you are a customer of SunSource, your use of our Services is governed by a separate agreement. Nothing in this Notice supersedes the terms of your Services agreement. In the event of a conflict between this Notice and your Services agreement, the terms of the Services agreement govern. 

How We Collect Personal Information 

We collect and receive personal information through the following methods:

• Personal information you provide to us. You may give us your personal information directly, for example, when you contact us with inquiries or request Services, complete forms on our Website, subscribe to receive our marketing communications or provide feedback to us.
• Personal information we collect automatically, including through cookies and other similar technologies. When you access and use our Website, we may collect Technical Data and Usage Data automatically, including through our use of cookies and other similar technologies. For more information about our use of cookies and other similar technologies, please see our Cookie Policy.
• Personal information we obtain from third parties. We may obtain personal information from third parties that support our operations, such as analytics and technical vendors, event partners, advertising platforms and social networks (for example, when you click on one of our ads), and marketing partners or lead generators. Where applicable we may also obtain information from financing partners. 
• Personal data that is publicly available. We may collect personal data that is available from public sources or that you or a third party may otherwise publish (for example on websites, posts on social media platforms, or speeches at events).

Categories of Personal Information We Collect

Information we collect varies based on how you interact with us and may include the following categories of information for the respective consumer subgroups: 

Website Visitors 

• Identity Data. Name (first, middle, and last), IP address, or account identifiers. 
• Contact Data. Email address; telephone number; and postal/delivery address.
• Communications Data includes correspondence or messages (including form submissions via the Website, surveys, emails, SMS or chat or social media messages or comments), the nature of your inquiry and other personal information which you choose to provide to us through these sources.
• Usage Data. Data observed or collected in relation to browsing activity on our Website, interaction with our emails, interaction with ads that you see as a result of your activities on this Website and others. This may include information about pageviews on our Website; information about the webpage or other source that users were previously on before reaching our Website; information about when a browsing session started and ended; information about views of and clicks on our ads, together with advertising or other identifiers associated with a user or their device or advertising cookie identifiers.
• Technical Data. IP address; details of the website that you are viewing, such as full web page URL; browser type, device type and operating system and any other information available to us about the device you are using; location data, including the geographic location (which may be approximate, like the city or region you are in, or more precise) of a device derived from IP address, and any other data collected for technical diagnostics purposes), and any relevant unique identifiers assigned to a device or browser (including cookie identifiers). Read more about the automated data collect technology on our Website in our Cookie Policy. 
• Marketing Data. Marketing preferences; and service communication preferences.
• Advertising Partner Data. Information we receive from advertising or analytics partners about interactions with our ads or visits to our Website (for example, ad click or conversion information and related identifiers).

Potential Customers and Customers 

If you engage with us as a Potential Customer or Customer, in addition to the above categories of personal information we may also collect the following: 

• Communications Data includes the correspondence and messages described above, and also includes information contained in your communications with us by phone, including call recordings, call transcripts, chat logs, voicemail messages, and information you disclose to our customer service and client management teams during those interactions.
• Professional or employment related information: Professional details you choose to provide to us, such as employer, title, or job-related information.
• Commercial Data: Information about your transactions or interactions with us, such as details associated with a purchase or inquiry, and transaction or order history.
• Geolocation Data: Approximate location information derived from your device or browser, such as location information inferred from your IP address.

 

 

Job Applicants and Personnel

If you apply for a position with us or otherwise provide information in an employment-related context, we may collect personal information relating to your candidacy or working relationship with us. Please see our California Job Applicant Privacy Notice for additional information regarding the categories of personal information we collect in that context, the purposes for which we use it, the categories of recipients to whom we disclose it, how long we retain it, and how to exercise applicable privacy rights.

The categories of personal information described in this Notice are the categories of personal information we have collected in the preceding 12 months.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, for various purposes including:

• Services and Support. To enable our Website and our Services, communicate with you, provide troubleshooting, technical support, and for similar support purposes, respond to your inquiries, and otherwise fulfill your requests.
• Analytics and Improvement. To better understand how users access and use the Website and our Services, and for other research and analytical purposes, such as to evaluate, develop, and improve our Website and Services, resources and business operations, and for internal quality control and training purposes.
• Communication. To respond to your questions, send you requested materials and newsletters, as well as information and materials regarding our Services. We may also use this information to send administrative information to you, for example, information regarding our Services and changes to our terms and policies.
• Customization and Personalization. To tailor content we may send or display on the Website and/or in otherwise providing our Services.
• Marketing and Advertising. For marketing, advertising, and promotional purposes. For example, to send you promotional information about our program offerings, including information about new offerings, as well any other information that you sign up to receive. We may also use cookies and similar technologies to understand campaign performance and, where used, to support re-marketing and targeted advertising. Where required by law, we provide an opt-out for targeted advertising.
• Security and Protection of Rights. To protect the Website and our business operations, and to protect our rights or those of our stakeholders; to prevent and detect fraud, unauthorized activities and access, and other misuse; where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or third party, or violations of our Terms of Use. 
• Compliance and Legal Process. To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding, to respond to a subpoena, warrant, court order, or other legal process, or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.
• Auditing, Reporting, and Other Internal Operations. To conduct financial, tax and accounting audits, audits and assessments of our operations, including our privacy, security and financial controls, as well as for risk and compliance purposes. We may also use personal information to maintain appropriate business records and enforce our policies and procedures.
• General Business and Operational Support. To assess and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions such as financings, and to administer our business, accounting, auditing, compliance, recordkeeping, and legal functions.

Disclosure of Your Information to Third Parties

We will not disclose your personal information to third parties other than as described in this Notice unless we have your permission or are required or permitted to do so by law. We may disclose such information with our affiliates as necessary to carry out the purposes for which the information was supplied or collected. Similarly, third party contractors, consultants and/or vendors engaged by us to provide services may have access to your personal information. These third parties will be subject to their own data protection requirements providing the same or greater level of security provided by us and in most instances will also have entered into a written agreement with us which addresses access to and use of your personal information.

We may disclose the personal information we collect for the purposes described above with third parties as follows:

• Affiliates (centralized marketing and lead management). We may disclose lead, inquiry, and customer information within the SunSource family of companies to support centralized marketing, lead management, CRM administration, inquiry routing, campaign measurement, preference management, and suppression-list management. SunSource brands that receive your information may also use it to respond to your inquiry, provide requested products or services, manage the customer relationship, and conduct related business activities described in their privacy notices. Where an affiliate processes information on our behalf, it may use the information only for the limited purposes we specify and consistent with our instructions.
• Financing and servicing partners. We may disclose personal information to partners that support account financing and collections activities, as applicable. These partners are authorized to use personal information only as needed to provide services to SunSource and consistent with contractual restrictions.
• Vendors and Services Providers. We may disclose personal information we collect to our service providers, processors, and others who perform functions on our behalf. These may include, for example, IT service providers, help desk, analytics providers, consultants, auditors, and legal counsel.
• Compliance and Legal Obligations. We may disclose personal information to third parties to comply with our legal and compliance obligations and to respond to legal process. For example, we may disclose information in response to subpoenas, court orders, and other lawful requests by regulators and law enforcement, including responding to national security or law enforcement disclosure requirements. This may include regulators, government entities, and law enforcement as required by law or legal process. 
• Security and Protection of Rights. We may disclose personal information where we believe it is necessary to protect SunSource or our Services, our rights and property, or the rights, property and safety of others. For example, we may disclose personal information in order to (i) prevent, detect, investigate and respond to fraud, unauthorized activities and access, illegal activities, and misuse of this Website or our Services, (ii) situations involving potential threats to the health, safety, or legal rights of any person or third party, or (iii) enforce, and detect, investigate and take action in response to violations of our Terms of Use.  We may also disclose information, including personal information, related to litigation and other legal claims or proceedings in which we are involved, as well as for our internal accounting, auditing, compliance, recordkeeping, and legal functions.
• In Support of Business Transfers. If we, or our affiliates are, or may be acquired by, merged with, or invested in by another company, or if any of our assets are, or may be, transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company.  We may also disclose certain personal information as necessary prior to the completion of such a transaction or corporate transactions such as financings or restructurings, to lenders, auditors, and third-party advisors, including attorneys and consultants, as part of due diligence or as necessary to plan for a transaction.
• Aggregate and Deidentified Information. Notwithstanding anything else in this Notice, we may use, disclose, and otherwise process aggregate and deidentified information related to our offerings with third parties for quality control, analytics, research, development, and other purposes. 
• Other Disclosures. We may disclose personal information in other ways not described above, but will notify you and, if necessary, obtain your consent.

The categories of third parties described in this Notice are the categories of third parties to whom we disclosed personal information for a business purpose in the preceding 12 months.

Your Privacy Rights and Choices

Marketing choices. You may opt out of receiving non-essential communications by following the unsubscribe instructions included in our emails.

If you are a California resident (or a resident of another state with consumer privacy laws), you may have the following rights with regard to the collection and use of your personal information:

1. Right to know/access the personal information we have collected about you (including the categories of personal information, sources, purposes, and categories of third parties we disclose to; and, where applicable, the categories sold or shared). 
2. Right to delete certain personal information, subject to exceptions.
3. Right to correct inaccurate personal information.
4. Right to obtain a portable copy of certain personal information.
5. Right to opt out of sale/sharing of personal information for cross-context behavioral advertising, and opt out of targeted advertising where provided under applicable state law. 

How to exercise your rights. Should you choose to contact us to exercise the foregoing rights, in order to verify your identity, we will generally require the matching of sufficient information you provide us to the information we maintain about you in our systems, including your name and information about recent purchases that you have made or other actions by you. 

Although we try to limit the personal information collected in connection with a request to exercise the right to know and the right to deletion, certain requests may require us to obtain additional personal information from you. In certain circumstances, we may decline a request to exercise the right to know and right to deletion, particularly where we are unable to verify your identity.

 Residents of states with consumer privacy laws can exercise their rights by contacting us at 888-786-7723, via [email protected]. See the Do Not Sell or Share My Personal Information page for more details.

Under the laws of your state, you may have the right to use an authorized agent to submit a request on your behalf if you provide the authorized agent written permission signed by you. We may also require that you verify (as consumer) verify your identity directly with us and confirm that you have provided the authorized agent permission to act on their behalf. 

We will make every effort to respond to your request within 45 days from when you contacted us. If you have a complex request, the law may permit us to take longer to respond. We will still contact you within 45 days from when you contacted us to let you know we need more time. If we decline to take action on a request that you have submitted, we will inform you of our reasons for doing so, and provide instructions for how to appeal the decision. 

Depending on your state of residence you may have the right to appeal within a reasonable period of time after you have received our decision. If you have this appeal right, within 45-60 days of our receipt of your appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If we deny your appeal, we will provide you with a method for contacting your state attorney general’s office to submit a complaint. 

You have the right not to receive discriminatory treatment for exercising any of the rights described above. Your rights under applicable consumer privacy laws may not be waived or limited by contract or otherwise.

Right to opt out of sale/sharing; opt-out preference signals 

We may sell or share personal information collected from website visitors, customers, and potential customers with advertising networks, analytics providers, marketing partners, social media platforms, and similar third parties for cross-context behavioral advertising, analytics, ad measurement, and related marketing purposes.

 In the preceding 12 months, the categories of personal information we may have sold or shared include Identity Data, Contact Data, Usage Data, Technical Data, Marketing Data, Advertising Partner Data, Professional or Employment-Related Information, and Geolocation Data. We do not sell or share personal information relating to job applicants, employees, owners, directors, officers, or independent contractors in the employment context. 

You may opt out of the sale or sharing of personal information by:

• using an opt-out preference signal recognized under applicable law (such as Global Privacy Control (GPC)) in your browser or device settings; we will process such signals as requests to opt out of sale/sharing for that browser or device, and where we can associate the signal with you, for your consumer profile as well. 
• submitting an opt-out request through our “Do Not Sell or Share My Personal Information” mechanism or managing your cookie settings.

California “Shine the Light.” We do not disclose personal information to third parties for the third parties’ own direct marketing purposes within the meaning of California Civil Code Section 1798.83.

Data Retention

We retain personal information for no longer than is reasonably necessary and proportionate to fulfill the purposes described in this Notice, unless a longer retention period is required or permitted by law. We determine retention periods based on the nature and sensitivity of the information, the purposes for which it was collected, our business and operational needs, security and fraud-prevention needs, and applicable legal, regulatory, tax, accounting, contractual, and dispute-resolution requirements. 

We apply these criteria to the categories of personal information we collect, including: Identity Data, Contact Data, Communications Data, Usage Data, Technical Data, Marketing Data, Advertising Partner Data, Professional or Employment-Related Information, Commercial Data, and Geolocation Data.

Where we collect sensitive personal information, we retain it only for as long as reasonably necessary and proportionate for the disclosed purposes for which it was collected, or as otherwise permitted by law. 

When personal information is no longer reasonably necessary for the disclosed purpose, we will delete or deidentify it in accordance with applicable law.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to us in connection with our Services. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained in the Services.

Changes to Our Privacy Notice

SunSource reserves the right to update or modify this Notice at any time and without prior notice, by posting the revised version of the Notice on this Website. If we modify this Notice, the modifications will only apply to the personal information we collect after we have posted the revised Notice.

Your use of this Website following any such change constitutes your agreement that all information collected from or about you after the revised Notice is posted will be subject to the terms of the revised Notice. You may access the current version of this Notice at any time by clicking on the link marked “Privacy Notice” at the bottom of each page of the public areas of this Website.

Contact Us

To ask questions or comment about this Notice and our privacy practices contact us at:

Email: [email protected]

SunSource

Attn: eCommerce & IT Department

2301 Windsor Court

Addison, IL 60101

 

 

 

Addendum for Individuals in Canada

This Canada Privacy Addendum supplements our Privacy Notice and applies to personal information collected, used, or disclosed in connection with individuals in Canada. For purposes of this Addendum, “personal information” generally means information about an identifiable individual, subject to applicable law.

Collection, Use, and Disclosure

We collect, use, and disclose personal information for the purposes described in our Privacy Notice, including to provide and improve our Website, communicate with you, respond to inquiries, manage our relationship with you, support marketing and analytics activities, maintain security and integrity, process transactions, and comply with legal obligations.

We may collect personal information directly from you, automatically through your use of our Website, and from service providers, business partners, advertising or analytics providers, and other sources described in our Privacy Notice.

Cookies, Tracking, and Online Advertising

We and our third-party partners may use cookies and similar technologies to collect information about your use of our Website, including for analytics, Website functionality, and advertising purposes. Where required by applicable Canadian privacy law, we obtain consent for these activities through the mechanisms described in our Privacy Notice and Cookie Policy, including our cookie preference tools. For more information about the technologies we use, the categories of information collected through them, and the choices available to you, please review our Cookie Policy.

Consent

Where required by applicable Canadian privacy law, we obtain consent for the collection, use, or disclosure of personal information. Depending on the sensitivity of the information and the circumstances, consent may be express or implied. In some cases, we may collect, use, or disclose personal information without consent where permitted or required by law.

You may withdraw your consent to certain processing activities, subject to legal or contractual restrictions and reasonable notice, by using the applicable choices and request mechanisms described in our Privacy Notice and Cookie Policy, including our cookie preference tools, unsubscribe tools, and contact methods for privacy requests, as applicable. Withdrawal of consent may affect our ability to provide certain products, services, or Website functionality.

Cross-Border Transfers

Your personal information may be stored or processed outside your province or territory of residence, including in the United States and other jurisdictions where we or our service providers operate. When personal information is transferred to another jurisdiction, it may be accessible to courts, law enforcement, or regulatory authorities in that jurisdiction, subject to applicable law.

Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, or as otherwise required or permitted by law, as described in our Privacy Notice.

Individual Rights

Subject to applicable law, you may have the right to request access to, or correction of, your personal information in our custody or control. You may also have the right to withdraw consent to certain processing activities, subject to legal or contractual restrictions.

To make a request, please contact us using the contact details provided in our Privacy Notice.

Safeguards

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, disclosure, modification, or destruction.

Contact Us

If you have questions about this Addendum or our privacy practices in Canada, or if you would like to make a request regarding your personal information, please contact us using the contact information provided in our Privacy Notice.

 

 

Addendum for UK and EEA Individuals

This UK / EEA Privacy Addendum supplements our Privacy Notice and applies to the processing of personal data subject to applicable data protection laws in the United Kingdom and European Economic Area. For purposes of this Addendum, “personal data” has the meaning given under applicable data protection law.

Controller

For purposes of applicable UK and EEA data protection law, the entity identified in our Privacy Notice is the controller of your personal data, unless otherwise stated.

Categories of Personal Data

We collect and process the categories of personal data described in our Privacy Notice, including Identity Data, Contact Data, Communications Data, Usage Data, Technical Data, Marketing Data, Advertising Partner Data, and, where applicable, Commercial Data, Professional or Employment-Related Information, and Geolocation Data.

Purposes and Legal Bases for Processing

We process personal data for the purposes described in our Privacy Notice. Depending on the circumstances, we rely on one or more of the following legal bases:

• Performance of a contract: where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you. 
• Legitimate interests: where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your interests or fundamental rights and freedoms. This may include operating and improving our Website, maintaining security, preventing fraud, communicating with you, responding to inquiries, analyzing Website performance, and administering our business. 
• Consent: where we rely on your consent, including where required for certain cookies, targeted advertising, or other optional processing activities. 
• Legal obligation: where processing is necessary to comply with applicable law, regulation, or legal process. 

Cookies and Similar Technologies

Where required by applicable law, we use non-essential cookies and similar technologies only with your consent. You can manage your preferences through our cookie banner or other available preference tools. Please see our Cookie Policy for additional information.

International Transfers

Your personal data may be transferred to, stored in, or accessed from countries outside the EU / EEA or UK, including the United States. Where required by law, we use appropriate safeguards for such transfers, such as approved standard contractual clauses or another valid transfer mechanism.

Retention

We retain personal data in accordance with the retention practices described in our Privacy Notice and only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Your Rights

Subject to applicable law, you may have the right to:

• request access to your personal data; 
• request correction of inaccurate or incomplete personal data; 
• request deletion of your personal data; 
• request restriction of processing; 
• object to processing based on legitimate interests; 
• request portability of certain personal data; and 
• where we rely on consent, withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. 

You also have the right to object to the processing of your personal data for direct marketing.

To exercise your rights, please contact us using the contact details in our Privacy Notice.

Complaints

You also have the right to lodge a complaint with the supervisory authority in your place of residence, work, or where an alleged infringement occurred.

Contact Us

If you have questions about this Addendum or our processing of your personal data, please contact us using the contact details provided in our Privacy Notice.